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CRM Customer relationship management

CRM Customer relationship management

Build stronger, more sustainable and profitable customer relationships with Microsoft CRM.
Customer relationship management (CRM) is a widely implemented model for managing a company’s interactions with customers, clients, and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing and customer service. Microsoft Dynamics CRM is a Customer Relationship Management software package utilised to manage this process in a comprehensive manner.

Course 80296 – Microsoft Dynamics CRM 2011 Installation and Deployment
Course 80291 – Sales Management in Microsoft Dynamics CRM 2011
Course 80290 – Marketing Automation in Microsoft Dynamics CRM 2011
Course 80292 – Service Management in Microsoft Dynamics CRM 2011
Course 80293 – Service Scheduling in Microsoft Dynamics CRM 2011
Course 80294 – Microsoft Dynamics CRM 2011 Customisation and Configuration
Course 80295 – Extending Microsoft Dynamics CRM 2011
Course 80444 – Workflow and Dialog Processes in Microsoft
Course 80446 – Administering Microsoft Dynamics CRM 2011

  • Course 80446.1 – Administering Microsoft Dynamics® CRM 2011 – Administering Overview
  • Course 80446.2 – Administering Microsoft Dynamics® CRM 2011 – Security
  • Course 80446.3 – Administering Microsoft Dynamics® CRM 2011 – Users, Teams and Auditing
  • Course 80446.4 – Administering Microsoft Dynamics® CRM 2011 – Configuring the Microsoft Dynamics CRM 2011 E-mail Router
  • Course 80446.5 – Administering Microsoft Dynamics® CRM 2011 – Configuring Settings
  • Course 80446.6 – Administering Microsoft Dynamics® CRM 2011 – Microsoft Dynamics CRM Deployment Manager
  • Course 80446.7 – Administering Microsoft Dynamics® CRM 2011 – Maintenance and Troubleshooting
  • Course 80447 – Integrating Microsoft Dynamics® CRM 2011 with Microsoft Office SharePoint Server 2010


CRM Customer relationship management

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